RoofViews

Your Home

How to Choose the Right Roofing Contractor

By Satta Sarmah Hightower

September 27, 2017

Male contractor getting out of white truck

Whether you're purchasing or repairing your roof, you'll need a trusted professional to help you make the best choices for your home.

But if you've never been through the process of hiring a roofing contractor before, it can be difficult to know what to look for. From referrals and licenses to manufacturer designations, here's how to decide which roofing professional to trust with your home.

Ask for Recommendations or Referrals

One of the best ways to find a roofing contractor is to ask people you trust for recommendations. If you have a friend, relative, or neighbor who has had their roof repaired or replaced in the last few years, ask them who they used. Many communities and neighborhoods also have local Facebook groups or message boards. You can use these resources to get recommendations for experienced local contractors—and find out what roofing companies you should avoid.

Do Your (Online) Research

Whether you first connect with a contractor through a recommendation, a quick Google search, or the contractor knocking on your door while canvassing, it's important to do your research before hiring someone.

Check different sources for online company reviews, go to the contractor's social media pages to see what customers say, and see if they have a website that offers details on their products, services, and the number of years they've been in business. You're looking for a company with a good track record and reputation. Once you've gathered all this information, you'll be able to make a more educated decision.

Check the Contractor's License and Insurance

You want to work with a contractor who is licensed (in areas where licensing is required) because knowledge of local codes and regulations is extremely important.

If your state does require roofers to be licensed, you should be able to do a license check on your state's Department of Consumer Affairs website or on the site of its business licensing office. If your state does not require licensing, check with your municipality. You can also ask your contractor for a copy of their business license.

It's also important to make sure your contractor is insured with coverage for all their employees and subcontractors. This will protect you if a worker gets injured on your property. Working with a roofing contractor who is properly licensed and insured can help reduce your financial risk and increase the chances that you will get a professional installation.

Check the Better Business Bureau

The Better Business Bureau has a database of information about businesses in different industries all across the country. You can search by business name or business category (i.e., roofing), and then enter the name of your town or zip code to find companies that have accreditation from the Better Business Bureau or that have been given a high BBB rating. Some listings also feature customer reviews, which is another way to figure out if you want to work with a company you've come across in your research.

Look for Manufacturer Designations

Manufacturer designations can be helpful because they mean the contractor is likely familiar with the products you are looking to install. Additionally, you can check the manufacturer's website to understand the criteria for meeting a specific designation, which might tell you more about the contractor's business.

For example, only 2% of roofing contractors are certified as GAF Master Elite® Contractors, which involves ongoing training and requires contractors to be properly licensed and insured. Master Elite® Contractors must have at least $1 million of general liability coverage and are required to have a satisfactory Better Business Bureau rating to maintain this designation.

Working with a GAF factory-certifed contractor* can instill confidence that you're getting a professional installation with quality materials that offer the best protection. You can also get an enhanced warranty, which may reduce your out-of-pocket expenses in the future if the problem arises out of a manufacturing defect in the products or in some cases, their misapplication. Carefully review the manufacturer's warranties before making a final selection.

Choosing the Right Contractor for Your Home

When you choose someone to work on your home, price shouldn't be the only consideration. Experience, quality of service, and reputation also matter.

If you need work done on your roof, take the time to do your research. Ask for recommendations, check the Better Business Bureau's website, and look for manufacturer designations that indicate a potential contractor is licensed and insured. Following all these steps can help you enjoy peace of mind about picking the right professional for the job.

When you're ready to begin your search, consider the questions you'll want to ask on the phone and in the home, and then find a GAF certified contractor* in your area.


*Contractors enrolled in GAF certification programs are not employees or agents of GAF, and GAF does not control or otherwise supervise these independent businesses. Contractors may receive benefits, such as loyalty rewards points and discounts on marketing tools from GAF for participating in the program and offering GAF enhanced warranties, which require the use of a minimum amount of GAF products.

About the Author

Satta Sarmah Hightower is a freelance writer who covers business, healthcare and technology topics for a wide range of brands and publications. A former journalist, Satta holds a bachelor's degree in journalism from Boston University and a master's degree in journalism from Northwestern University's Medill School.

Related Articles

Aerial shot of roofers repairing homes in the Atakapa Ishak Chawasha community.
In Your Community

Helping the Atakapa Ishak Chawasha Tribe Protect What Matters Most

The Louisiana coast has seen several severe weather events in the last decade, which has made it difficult for many people to rebuild their homes and prepare for future storms. This was the case for the Atakapa Ishak Chawasha tribe, a small community accessible only by boat.The group Rebuilding Together New Orleans recognized the impact a joint effort could have on the region. Together with the GAF Community Matters initiative, and roofing contractor Sunbelt Roofs, the group collaborated with the Atakapa Ishak Chawasha tribe to replace five hurricane-damaged roofs in the tribe's coastal Louisiana homeland.Sowing ResilienceThe week-long roof rebuilding initiative was part of the GAF Community Matters commitment to repair or replace 500 roofs throughout the Gulf region. The goal was to further strengthen and empower the resilience of the families, shelters, and livelihoods of the coastal Atakapa Ishak Chawasha tribe.The Timberline HDZ® RoofCycle™ Series Shingle, which is made with recycled material, was used to protect these homes.Adapting Environmentally"We are stewards of the environment," said Rosina Philippe, a tribal elder of the Atakapa Ishak Chawasha tribe, as she spoke with GAF during the week-long rebuilding initiative. Over a millennium, the tribe has resided in the region, finding all it needs to feed and sustain itself from the environment.However, man-made conditions have significantly impacted the tribe's way of life. The once-forested coastal region is now a salt marsh area, devoid of fresh water and trees, due to levees along the Mississippi River and canals cut through the coastal landscape.These changes have made it "more of a challenge to find the food and plants and medicines that we depend on for our livelihood. But we have been finding them, propagating them, and sharing them with other tribes," said Philippe. "Our way is to accept the natural processes, not change them."Fortifying against Unpredictable WeatherIn addition to the tribe's changing landscape, "what we're dealing with is the unpredictability of the weather," said Philippe. Climate change can cause dramatic temperature swings, which can impact everything from the life cycle of the tribe's crops to the protection of its homes.Situated at the southeasternmost lands of Plaquemines Parish, fingerlike marshland trails out into the Gulf. The homes in the Atakapa Ishak Chawasha community are built on stilts along these watery paths and are accessible only by boat. These homes are often the first line of impact with hurricanes that rip through the Gulf of Mexico.Hurricane Ida—the fifth most expensive hurricane in US history—dealt the water-based community a devastating blow. For nearly two years, the hurricane's impact on tribal homes compounded with each subsequent storm because there wasn't an opportunity to repair its damage.Partnering for StrengthFortunately, through collaborative efforts between the Atakapa Ishak Chawasha, Rebuilding Together New Orleans, GAF, and Sunbelt Roofs, the opportunity to build tribal community resilience through new roofs became available. Bringing in roofing materials and roofers by boat, the Sunbelt Roofs team removed the storm- and hurricane-damaged roofs, repaired roof decking as needed, and installed new GAF roofing systems on the five homes.The roofing materials installed are designed to protect against volatile weather like hurricanes. To provide long-lasting protection against leaks and wind-driven rain, Sunbelt Roofs installed StormGuard® Film-Surfaced Leak Barrier and FeltBuster® Synthetic Roofing Felt. To help prevent shingle blow-off due to high-speed winds, Sunbelt Roofs installed Pro-Start® Starter Strip Shingles.The Timberline HDZ® RoofCycle™ Series shingles that were installed have Dura Grip™ Adhesive, which provides advanced protection from shingle blow-off and wind-driven water creating leaks or water damage.Building Communities TogetherThe initiative with the Atakapa Ishak Chawasha tribe is part of a comprehensive $25 million GAF commitment through 2025 to leverage roofing expertise, resources, and products to help support and empower resilient communities' fundamental needs. Through grants, in-kind donations, and hands-on support, GAF Community Matters is partnering with area organizations that know their communities' needs best.In the Gulf region, GAF partnered with organizations such as Rebuilding Together New Orleans, SBP, Good360, Habitat for Humanity, and Team Rubicon to rebuild or repair 500 Gulf region roofs, train a skilled workforce, and empower communities hard-hit by severe weather.Moving ForwardDespite the challenges of climate change and the changes in their physical landscape, Philippe said, "We still live a rich life here." As the environment changes, the tribe adapts, a demonstration of its resiliency. "These are the new norms that we are having to learn and document and chronicle, this is the information we'll have to pass onto our future generations so that they can continue to inhabit this area," she explained.To learn more about the resiliency work at GAF or to get involved, explore the GAF Community Matters initiative. Special thanks to the Atakapa Ishak Chawasha tribe, a member of the First People's Conservation Council of Louisiana.

By Authors Annie Crawford

April 16, 2024

GAF Sustainability Award winners holding their award.
In Your Community

GAF Celebrates Major Strides in Manufacturing Sustainability

Manufacturing sustainability is a top priority for GAF. In 2022, the company announced its 2030 Planet Goals to "focus on operational improvements, product transparency, and the introduction of circularity in the asphaltic shingle industry."Looking to lead positive change while considering the long-term impact of its business on the planet, GAF identified several goals, including:Diverting 1 million tons of roofing materials from landfills while integrating recycled shingle materials into new shingle productsDiverting 80% of manufacturing waste from landfills, recycling all shingle and TPO scrap that results from the manufacturing process, and recycling or reusing fiberglass mat scraps and coresReducing embodied carbon and operation carbon throughout its manufacturing and operationsAchieving Environmental Product Declarations for its core products, conducting life cycle assessments, and generating 2.5 GW of power from solar roofs in partnership with GAF EnergyMeeting these goals takes time, resources, innovation, and ingenuity, all backed by a team working to build a better world. Every GAF location is striving to meet the company's goals. Looking back on the progress made in 2023, some impressive accomplishments are bringing the company closer to achieving full manufacturing sustainability.Residential ManufacturingThe GAF Mt. Vernon, Indiana, shingle manufacturing plant worked toward achieving sustainable operations through robust recycling efforts. The team established a shingle recycling outlet estimated to divert thousands of tons of asphalt shingles from landfills annually. This has eliminated thousands of dollars in disposal fees and reduced transportation costs.The Mt. Vernon staff found creative ways to keep complex waste materials out of landfills, including working with a local golf course that could take the plant's waste sand. The team implemented an internal recycling program that includes cardboard and packaging materials, increasing its waste diversion score.Commercial ManufacturingAt the Gainesville, Texas, plant that manufactures TPO and Polyiso, team members earned the area's first waste diversion certification for both products' waste streams. They also earned a recycled content certification for each.The plant established a trial program with a plastics recycler to reprocess TPO skin material for reuse in manufacturing new material. Recycling and reusing would divert thousands of tons of waste from landfills and use recycled materials in manufacturing flexible TPO for flashings.The plant also developed a program with a local recycling company that serves as a single source to take its pallets, large cardboard boxes, facers, paper, and plastics.Sustainability All-StarsRecycling and manufacturing sustainability programs wouldn't be possible without the people behind the initiatives. GAF is proud to spotlight these individuals who went above and beyond to meet the company's sustainability goals.Ben AnselmanAs part of the Mt. Vernon team, Anselman was critical to starting the plant's core recycling program. He initiated repairs to an existing baler and established a program for recycling the super sacks. His creativity sparked the partnership with the local golf course to divert aggregate waste from landfills. In addition, he was the champion for the shingle recycling outlet project and repurposed an existing compactor to reinstate a cardboard recycling initiative.Christina Talladira and Amy WilsonThese teammates lead the core recycling program at the Tampa, Florida, manufacturing plant. They worked together to establish aggregate and shingle recycling programs with their local recycling company. Talladira and Wilson consistently look for ways to divert waste streams from landfills. They also handle the administrative needs accompanying these programs, including scheduling loads and tracking waste.Jeremy TisdaleAt the Tuscaloosa, Alabama, plant, Tisdale took the initiative to improve its core recycling program and set up a cardboard recycling program. He also championed a baler trial for glass mat cover and core waste, developing standard operating procedures and a job safety analysis. He was the innovator behind diverting the plant's plastic waste from landfills. He created a program where stretch film and shingle bundle packaging waste is saved in Gaylord boxes and then baled whenever the plant has downtime.Pete WeyrensIn Gainesville, Texas, Weyrens is the champion behind the plant's recycling efforts, establishing relationships with the local recycling company. He also organized the flexible TPO skin material trials. This effort will divert thousands of tons of waste from landfills and use recycled materials to manufacture flexible TPO for flashings.Leslie PeelsAfter the plant in Cumming, Georgia, saw a drop in its year-over-year waste diversion rate, Peels stepped in to turn those numbers around. Leading the effort to separate recyclable materials from regular waste, the Cumming location saw an impressive increase in keeping waste out of the landfill. Peels also set an example in data collection and analysis to keep the plant's sustainability goals on track.TJ Jenkins and Todd WinsteadJenkins and Winstead represent the TPO team at the Mt. Vernon manufacturing plant. Working together, they used their knowledge and experience in the TPO manufacturing process to help earn the plant's recycled content certifications. They also found a way to divert calcium chloride from local landfills and continue to work closely with the sustainability team to support waste diversion efforts.Sustainability PromiseGAF is committed to "Protect What Matters Most," and that includes people, communities, and the planet. Its sustainability promise is an opportunity to invest in a healthy future for everyone. Learn more about that commitment in its sustainability report.

By Authors Karen L Edwards

April 11, 2024

GAF volunteers gather in front of the Ennis, TX plant to celebrate Breast Cancer Awareness.
In Your Community

How GAF Team Members Are Making an Impact in Ennis, Texas

Ennis, Texas, might be best known for hosting the National Polka Festival every year, but it's also home to many GAF professionals who support the community.GAF has been part of the Ennis community for over 45 years, where its footprint has grown to include a research and development center and two manufacturing plants. In addition to the work GAF employees complete onsite, many have used their connections to champion local organizations' efforts. GAF knows how important it is to build resilient, thriving communities, and its continued commitments in Ennis offer proof of what's possible.The GAF Ennis Facility's Tradition of Giving BackWith over 260 employees at the Ennis facility, it has a significant impact on the surrounding area. Many team members have worked there for 30 to 40 years, or more, and are lifelong residents of the city. One of the plants manufactures fiberglass mat rolls, a critical component used in roofing materials, while the other plant manufactures shingles. The shingle plant recently expanded to include recycled asphalt briquettes, which will be used in manufacturing recycled asphalt shingles to divert 300,000 tons of waste from landfills.David Tuttle, Senior Director of Residential Operations at GAF, joined the community in 2004 and in 2012 set out to help his friends and neighbors flourish with increased community engagement. He first joined the board of the Ellis County Children's Advocacy Center and has since expanded his service to other organizations, including two local United Way chapters, and the Ennis Boys and Girls Club.Tuttle's work started a legacy of community leadership. For instance, Joe Glanton, the GAF plant's community engagement ambassador, is now President of the Board of Directors of Greater Ennis United Way. Other GAF associates quickly followed suit, demonstrating their commitment to the community by working on local projects as well as joining the board of the Ennis Boys and Girls Club.Today, the tradition of giving back still runs strong. Many local groups and charitable organizations continue to benefit, and the community keeps growing stronger.GAF Ennis Facility's Community ImpactProviding justice, hope, and healingTuttle was instrumental in setting an example for community engagement. After joining the board of the Ellis County Children's Advocacy Center more than a decade ago, he eventually served as Board President. The nonprofit responds to child abuse and sexual assault reports, providing advocacy, forensic interviews, and mental health services to those affected."Our charge is to provide justice, hope, and healing for every child," Tuttle explains. After serving two years as Board President, and two as Past President, his 12-year tenure on the board is ending, but Tuttle has been working to bring other GAF team members into the organization and maintain support for Ennis's youngest residents.Stepping upGAF team member, Angela Adams, who is also an Ennis Boys and Girls Club board member, serves as a mentor through the Mentors Care program. After a Mentors Care representative was invited to speak at the Ennis plant, three of her colleagues signed up to volunteer as mentors. "I was so impressed by the number of employees who showed up to listen to what Mentors Care had to say," Adams notes.Mentors Care matches struggling high school students with mentors who serve as positive role models to help students manage their day-to-day challenges. The nonprofit recently reported that 100% of seniors in the program graduated, 92% of mentored students achieved a 90% school attendance rate, and 89% of students advanced to the next grade level.Unique solutions for unique challengesMatt Neal, GAF engineering manager, serves as Board President of Runnin' Free Ranch, which serves area veterans, at-risk youth, and individuals with special needs through counseling with horses. The organization is working to change the lives of Ennis residents who face unique challenges.A local US Navy veteran who participates in the program wrote that he was "a prisoner of rage and unending bitterness" after he departed from serving. Though he doubted a horse could help him, he eventually realized that "our therapy sessions have comprised of laughter, tears, frustration, and a release of tension that I've never experienced before."Making a direct impact when it's needed mostJoe Glanton has been involved in the evolution of many community organizations, including serving as a board-level leader for the Ennis CARES organization. Founded during the COVID-19 pandemic, Ennis CARES was developed to help community members with non-emergency needs, including food, health care, and other services. Glanton notes that "it's a natural extension of our work to be as supportive and active as possible with organizations that have a direct impact on protecting what matters most."Ennis CARES will soon break ground on a new community center and "combat multiplier" for local charities, opening space to house a food bank and provide services such as health care for women and seniors.Disaster ResponseRandy Brumley, GAF mat plant Production Process Manager, met Team Rubicon—a disaster response organization—when they visited the Ennis plant. He instantly decided to become a greyshirt volunteer alongside several other team members.Brumley wrote about his first operation, where he responded to Houston neighborhoods affected by Hurricane Harvey. "Team Rubicon is a diamond class organization held together by volunteers—veterans and civilians—and respect at its core," he explains. "For anyone who has the chance, I would say: Step into the arenal!" Brumley has been a part of the Ennis community, and a GAF employee for over 40 years, and also serves as a member of the Ennis Boys and Girls Club.Becoming Part of the CommunityTuttle shares that he and his teammates appreciate that GAF affords them the flexibility and opportunity to give back to their communities. "It's exciting that GAF provides the support and encouragement to go and serve," he says. "We owe it to our communities; we're really blessed and privileged with our jobs and careers and the benefit to go volunteer. Everyone has the ability to go and find a place to serve."With a total of 34 manufacturing locations spread throughout 26 communities across the US, GAF and its team members are well positioned to change lives and help build resiliency nationwide. Curious to learn more about joining the GAF team? Explore the available career options and opportunities to get involved.

By Authors Karen L Edwards

April 09, 2024

Don't miss another GAF RoofViews post!

Subscribe now